Your Questions, Answered
Find quick answers to the most common questions about CloudCervical™ — benefits, shipping, and our guarantee. We are here to make your journey to better sleep simple and worry-free.
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Who is the CloudCervical™ for?
It is designed for anyone struggling with poor sleep quality. Whether you wake up with chronic neck pain, stiff shoulders, tension headaches, or simply want to stop tossing and turning, this orthopedic design helps align your spine and improve deep sleep instantly.
Will it work for my sleeping position?
Yes! The CloudCervical™ features a versatile "Butterfly" shape.
- Back Sleepers: The central cavity cradles your head and supports the natural C-curve of your neck.
- Side Sleepers: The raised wings fill the gap between your head and shoulder perfectly.
- Stomach Sleepers: The low-profile front edge allows for comfortable breathing without twisting your neck.
Is it machine washable?
Hygiene is our priority. The pillow comes with a premium removable cover (hidden zipper) that is 100% machine washable.
Note: The memory foam core should be spot-cleaned only and aired out; do not put the foam in the washing machine.
What is included in the box?
Each package contains your CloudCervical™ Orthopedic Pillow (vacuum-sealed for protection) and its pre-installed hypoallergenic washable cover.
How long does shipping take?
We offer Free Tracked Shipping worldwide. Orders are processed within 24-48 hours. Most customers in the UK, USA, and Europe receive their package within 6 to 12 business days. You will receive a tracking link via email as soon as it ships.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. You can also track your package directly on our "Track Your Order" page using your order number or tracking ID.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) as well as PayPal, Apple Pay, and Google Pay. All transactions are SSL-encrypted and 100% secure.
What if it doesn't work for me?
We offer a 30-Night Risk-Free Sleep Trial. We know switching pillows takes time. Try it at home for at least two weeks. If you don't wake up feeling refreshed and pain-free, simply contact us at shop.cloudcervical@gmail.com for a full refund.